Returns & Exchanges
We want you to be fully satisfied with your purchase; however, due to the perishable nature of roasted coffee, we can only accept returns on brewing equipment and non-perishable merchandise within 30 days of purchase.
Check Eligibility
Ensure your item is unused, in its original packaging, and is a non-perishable product such as a brewer, scale, or branded apparel.
Contact Support
Email our customer service team with your order number and reason for return to receive a Return Authorisation number and the correct return address.
Package Your Item
Securely pack the items to prevent damage during transit and include a note with your name and order number inside the parcel.
Receive Refund
Once our team inspects the returned goods, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing